Location: Remote / Work From Home
Employment Type: Full-Time / Part-Time
Company: Plesk.Club – Community for Plesk Users

About Us

Plesk.Club is a fast-growing global community dedicated to helping web hosting professionals, developers, and businesses manage and optimize their Plesk-based environments. We provide support, training, licenses, and community resources for Plesk users worldwide. We are now expanding our technical support team and looking for a skilled Plesk Support Agent with strong expertise in Plesk on Windows servers.

Job Responsibilities

Provide technical support to community members for issues related to Plesk on Windows hosting environments

Diagnose and resolve issues related to IIS, DNS, FTP, MSSQL, MySQL, PHP, SSL, mail servers (MailEnable/SmarterMail), server performance, and firewall

Assist with installations, migrations, panel errors, configuration issues, and optimization

Handle support tickets, live chat, and community questions professionally and efficiently

Create knowledge-base articles, troubleshooting guides, and documentation

Collaborate with internal team members to escalate complex cases

Ensure customer satisfaction with clear communication and problem solving

Required Skills

Strong hands-on experience with Plesk Obsidian / Plesk Onyx on Windows Server environments

Knowledge of Windows Server 2016/2019/2022, RDP, IIS configuration & troubleshooting

Experience with web hosting environments (DNS, FTP, SSL, Email systems)

Understanding of SQL Server / MySQL, application pools, and performance tuning

Knowledge of server security, backups, and firewall configurations

Ability to analyze logs and debug issues efficiently

Excellent communication skills in English

Bonus Skills (Preferred)

Experience with Linux Plesk Servers

Knowledge of PowerShell automation

Experience with virtualization platforms (VMware / Hyper-V / Proxmox)

Familiarity with community support or hosting industry work

What We Offer

Competitive salary + performance bonuses

Flexible working hours

Remote work from anywhere

Access to premium Plesk tools & resources

Growth opportunities and long-term role

Chance to join a leading Plesk-focused global community